Frequently asked questions

No. When repairing physical components such as screens, connectors, batteries or the motherboard (hardware), your data is not deleted or modified. If the problem is in your memory unit or software and requires formatting or modifying the system, we will always ask for prior authorisation to try to recover your files before proceeding. Bring us your device with complete peace of mind.

Yes. We rebuild broken internal anchors (plastic and metal) using high-strength structural resins. The screen will open and close firmly again at a much lower cost than an official replacement and trying to avoid buying new casings, which are often expensive or discontinued. Send us a photo via WhatsApp so we can assess it.

Yes. We develop professional and fast websites for small businesses and freelancers. We optimise the code to improve your visibility in Google and Google Maps searches (local SEO), and we take care of continuous server technical maintenance. Contact us and we will advise you to boost your online project with an effective website.

Learn more about our web development service

Yes. We diagnose and solve common hardware faults: broken HDMI connectors that don't display on TV, damaged charging ports, stuck disc drives and overheating problems by cleaning ventilation and renewing thermal paste. Get back to gaming without interruptions; write to us and tell us what's wrong with your console.

Yes. Workshop diagnostics and quotes are 100% free and without obligation*. If during the repair we detect a hidden fault or an extra damaged component, we stop the process and notify you immediately. We will never apply a surprise surcharge. We will only continue if you give us your explicit approval. Bring us your device to assess it with complete peace of mind.

*The standard diagnostic has no cost if you decide not to repair. A minimum charge would only apply in exceptional cases requiring a very complex disassembly, laboratory tests with specific components, or if you request a written technical report. If your case were one of them, we will always let you know before starting.

Yes. It's the most effective upgrade to speed up a slow computer. We replace the old mechanical drive with an SSD (an ultra-fast memory with no moving parts) and clone all your information. Your device will run up to 20 times faster without losing any files, programs or passwords. Bring your device and give it a second life without spending on a new one.

Yes. We convert your classic analogue video tapes (VHS, MiniDV, Hi8) to standard digital files. We deliver all the family content transferred to a USB pendrive or external hard drive so you can keep and play your memories on current computers and Smart TVs without losing quality.

Yes. Upgrading RAM allows you to keep more programs and browser tabs open simultaneously without the system crashing. We assess the technical architecture of your motherboard to install compatible memory modules and expand its capacity. Write to us with the exact model of your PC and we will assess the upgrade.

Yes, with absolute guarantee. We strictly comply with data protection law (GDPR); it is completely illegal to inspect your files. Additionally, if the fault doesn't affect internal storage, we can extract your memory so you can take it home while we repair the device. Your personal information is untouchable. Contact us via WhatsApp to resolve your doubts.

Yes. Our workshop is open to the public at Carrer del Consell de Cent, nº 388 (08030, Eixample). We have been offering direct technical service without intermediaries for over 16 years. You will meet the technician who will repair your device, guaranteeing a close and professional treatment. Visit us during our opening hours and we will be happy to help you.

Yes. The motherboard is the electronic "brain". Through micro-soldering and microscope, we only replace the damaged chip or short circuit without changing the entire board. This means a saving of up to 80% compared to buying a new computer, keeping your hard drive and configuration intact. Bring it to the workshop and we will assess the repair viability.

Yes. We offer 6 months warranty on both labour and replaced hardware components for the same fault. This doubles the legal minimum of 3 months required for repairs. We want you to take your device home safe and backed. If you notice any post-repair anomaly, contact us immediately.

Yes. If liquid (water, coffee, soda) has spilled, don't try to turn it on. We disassemble the device, clean the motherboard with ultrasonic baths and apply deoxidising liquids to remove sulphates and recover damaged electronic circuits. Acting quickly is vital; bring us your device urgently to maximise the chances of saving it.

Yes. We are technical specialists in the Apple ecosystem. We change battery, camera, Lightning or USB-C charging port and screen on your iPhone. We repair MacBook and iMac by applying precision microelectronics to solve direct faults on the motherboard, even Apple Silicon systems-on-a-chip (SoCs), with 3 nanometres like the M5. This avoids having to replace the entire board at exorbitant prices, drastically reducing the cost compared to official service. Request your free quote via WhatsApp.

Yes. We replace broken touch screens, substitute degraded batteries that don't last long and repair loose charging connectors or those that don't make good contact. We work with smartphones and tablets of any brand (iPhone, iPad, Samsung, Xiaomi, Google Pixel). Bring us your device and extend its useful life quickly.

Yes. A repair is usually between 10% and 40% of the value of an equivalent new device. Besides saving money, you keep your programs, documents and configurations without wasting time migrating data. It's the smartest, most economical and sustainable option. Bring your device and we will assess the technical viability.

Yes. Even if the device won't boot or display due to a motherboard or screen fault, we extract your storage unit (HDD or SSD). We connect it to our laboratory equipment to transfer all your photos, documents and folders to a pendrive or portable drive. Contact us and we will recover your information.

Yes. We install and configure systems (Windows, macOS, Linux) and install basic software like Microsoft Office (Word, Excel, Outlook). We also perform deep cleaning to remove malware, viruses or pop-up ads that slow down performance and compromise your private security. Leave your device in our hands and take it home fast and clean.

Yes. We design and assemble desktop computers from scratch. We select the best processor, graphics card and cooling according to your budget and real needs, guaranteeing airflow or liquid cooling and professional cable management. Write to us about what type of tasks you will perform and we will prepare a personalised quote.

No. You can come directly to our workshop in Eixample (Consell de Cent, 388) during our usual hours. However, if you notify us in advance via WhatsApp or through the web form, we can speed up the reception of your device and prepare to serve you. We'll wait for you whenever suits you best.

The average time is 24 to 48 hours. If the fault is evident, we inform you the same day. If the fault involves complex electrical short circuits on the motherboard, we will measure the components with specific instruments to give you an exact technical quote. We will keep you informed via WhatsApp at all times.

Yes. If your device overheats or makes a lot of noise, we renew the degraded thermal paste on the chips to dissipate heat correctly. In high-performance computers, we apply liquid metal compound if the heatsink allows it safely. We use the best ranges of these, such as Thermal Grizzly and Artic MX-6 with high thermal conductivity up to 12.5 W/m-K. Bring it to us and avoid serious damage from overheating.

Yes. We perform data recovery from pendrives and external hard drives that have lost format, have defective physical sectors or present logical damage. If your unit makes mechanical noise or the computer asks to format it, disconnect it immediately and bring it to the workshop to prevent data loss from becoming irreversible.

We are open Monday to Thursday (10:00-13:00 and 17:00-19:00) and Friday (10:00-13:00). Monday mornings and Friday afternoons are reserved for external services. If this schedule clashes with your working hours, write to us via WhatsApp and we will coordinate a special appointment adapted to your availability.

Yes. We have stock of refurbished laptops and desktop computers. All are subjected to rigorous stress tests in the workshop, optimised with fast SSD drives and delivered with their 1-year warranty. It's the best way to get reliable hardware at a reduced price. Come and see them and try them.

Yes. If you have a new computer, we clone and fully transfer all your files, photos, emails, browser bookmarks and software from the old computer. We leave the system configured exactly as you had it so you can continue working instantly without losing anything along the way. Contact us via WhatsApp to coordinate it.

Yes. We have a computer hardware (laptops) and audiovisual equipment (projectors, screens and sound) rental service. It's ideal for covering specific meetings, company events or so you don't stop your work while we repair your main computer. Write to us asking about dates and stock availability.

Yes. If your device has suffered a power surge or electrical spike, an accidental fall or liquid spill, we issue an official technical report stamped by the workshop detailing the hardware fault and the quote. With this formal document you can process the financial compensation with your home insurance.

Yes. We accept devices that have been opened or handled by you or another workshop. They require, however, a more thorough visual and electrical examination under the microscope to ensure that no micro-components are missing and that there are no cut tracks before confirming if it is totally repairable. Bring it to us and we will give you an honest diagnosis.

Yes. We travel to your homes and offices to resolve structural incidents that cannot be moved to the workshop, such as Wi-Fi network configurations, local servers, network printers or business computer maintenance. Call us or send us a message to schedule a technical visit to your facilities.

Yes. We receive devices from anywhere through courier agencies (Correos, MRW). We diagnose the device in our workshop and, after repairing it, we return it perfectly packed and protected to your home. Write to us via WhatsApp and we will tell you how to pack it totally safely before shipping.

Yes, of course. We issue legal invoices with the corresponding breakdown of VAT and withholdings if applicable, perfect for your business accounting or to present to insurers.

Yes. We accept these payment methods: cash, credit/debit card, Bizum or bank transfer prior to device collection.

Yes. Once we notify you via WhatsApp or phone that the repair is complete, you have a courtesy period of 30 calendar days to come and collect it. If you expect to be delayed, let us know; in case of continued abandonment without justification, legal charges for custody and storage in the workshop may apply.

Yes. If your device is a vital tool for your work or studies, we offer a priority express service. This places your device first on the diagnostic table, always subject to the availability of spare parts in stock. Tell us your urgency via WhatsApp to act with maximum speed.

Yes. You can send us a message via WhatsApp or call 666 98 98 99 for quick enquiries or send us an email to info@optimrepair.net. We will respond directly from the workshop to give you a clear assessment and guide you before you bring us your device.